Shipping policy

Thank you for choosing DemiLuxe Hair Co. We are committed to providing a seamless shopping experience and delivering your order as quickly and efficiently as possible.

In-Stock Inventory

All products listed on our website are in stock and ready to ship unless otherwise stated. We do not sell pre-orders unless clearly indicated on the product page.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays.

Standard Shipping

Orders selecting Standard Shipping are processed within 1–2 business days before shipment.

Overnight Shipping

Customers who select Overnight Shipping at checkout and place their order before 12:00 PM CST (Monday–Friday) will have their order shipped the same business day.

Orders placed after 12:00 PM CST, on weekends, or on holidays will ship the next business day.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Responsibility

Once your order has been processed, shipped, and accepted by the shipping carrier, responsibility for the shipment transfers to the carrier.

Customers will receive a tracking number once their order has shipped. Any delivery-related concerns should be directed to the shipping carrier.

DemiLuxe Hair Co is not responsible for:

  • Carrier shipping delays
  • Lost packages after acceptance by the shipping carrier
  • Stolen packages
  • Delivery exceptions
  • Weather-related delays
  • Incorrect delivery by the shipping carrier
  • Packages marked as “Delivered” by the shipping carrier
  • Delays caused by holidays, natural disasters, or other events beyond our control

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

DemiLuxe Hair Co is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Packages returned due to an incorrect address may be reshipped at the customer’s expense.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active within the carrier’s system.

Shipping Protection

Shipping protection may be offered during checkout. We strongly encourage customers to purchase shipping protection for added peace of mind.

If shipping protection is declined, DemiLuxe Hair Co is not responsible for packages that are lost, stolen, or damaged while in transit after the shipping carrier has accepted possession of the shipment.

Questions

If you have questions regarding your order before it has shipped, please contact our Customer Care Team.

Email: demiluxehaircompany@gmail.com